Talla Helped Avero Lower Ticket Times and Increase Their CX

“Using Talla has led to a better CX because there is less turnaround time for tickets.”

Why Avero Chose Talla

“Reps are constantly saying I don't want to answer the same question over and over and over again isn’t there a bot that can do this? They want to be put to a higher purpose and I think that's what investing in our knowledge base is for them. We almost think of our knowledge base as a feature of our product and we are measuring and putting investment into it and the support agents are almost our engineers for that knowledge base now.”


Other Customers

Toast

Toast + Talla

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MyPoint CU

MyPoint + Talla

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PayPal

PayPal + Talla

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