Talla Helped Avero Lower Ticket Times and Increase Their CX

"Using Talla has led to a better customer experience because there is less turnaround time for tickets.”

Greg Peppel, VP of Product

Why Avero Chose Talla

“Reps are constantly saying I don't want to answer the same question over and over and over again isn’t there a bot that can do this? They want to be put to a higher purpose and I think that's what investing in our knowledge base is for them. We almost think of our knowledge base as a feature of our product and we are measuring and putting investment into it and the support agents are almost our engineers for that knowledge base now.”


Other Customers

Balsam Brands

Balsam Brands + Talla

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Toast

Toast + Talla

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MyPoint Credit Union

MyPoint + Talla

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See More Customers
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