MyPoint Credit Union Increases Efficiency with Talla

"Our audit department is definitely impressed with the structure that we have set up now but AI has really taken what used to be quite a challenge to find an answer especially for new employees and made it a very simple process"

Why Mypoint Credit Union Chose Talla

“We had recognized quite some time ago we had a problem with procedures, we had them everywhere. We had a local drive, everyone had them on their own computers, so we really realized that we needed one truth, one source, and a place where our front-line staff could get an answer to a question or a procedure quickly and efficiently which is how we came to implement Talla. We are using the chatbot for just our internal teams right now but we've really been able to identify and with confidence say now we have one truth and one location for procedures. It has also streamlined the ability to put some dates and names to who's going to review the procedures and with what regularity we are going to have that done. We were a little bit of a wing and a prayer before as to whether or not that was happening so our audit department is definitely impressed with the structure that we have set up now but Talla and their AI have really taken what used to be quite a challenge to find an answer especially for new employees and made it a very simple process.”

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