"Now, Talla can answer over 90 percent of questions, which translated to a 10 percent reduction in handle time and 25 percent more tickets answered per rep each week.”
– David Snow, Support Enablement Manager
Toast is a point-of-sale and restaurant management system with 1,400 customers worldwide. Toast uses Talla to answer customer queries before they even turn into tickets. Talla has helped Toast scale back on how many tickets their reps were getting each week, which has led to quicker handling times and an increase in efficiency among their reps.