Make automations work for how your team works. Pull answers from your current systems and automate interactions without building scripts.
We had recognized quite some time ago we had a problem with procedures, we had them everywhere. So we realized that we really needed one truth, one source, and a place where our front-line staff could get an answer to a question or a procedure quickly and efficiently, which is how we came to implement Talla.
Talla automation is something new we are looking forward to having this year.
We did all this ROI analysis, and when we did the evaluation of these tools, Talla came out at the top because it has the best AI.
It recognizes the importance of the relationship between the knowledge base and the chatbot and it almost forces you to reinvest your energy into improving the knowledge base and I really like that.