Drive quick resolutions with conversational support by putting your existing documents to work. Deploy AI to eliminate inefficient back and forth interactions.
We are putting AI at the front lines of our support experience, so we are using Talla to field inbound support requests from customers – ideally making that the first interaction our customers have.
The most surprising thing that Talla showed us was all the knowledge gaps we had between the information customers wanted and the content and answers we were writing.
Talla has allowed us to offer better, faster, more accurate, and more consistent customer support at any time of the day.
Our goal for this year is to turn this on for our member-facing side as well, so that our members can get answers faster than what they are seeing today, waiting for someone to get back to them.