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I would say the mission is to continue to invest in the knowledge base to prevent issues or tickets from ever being created.
Sometimes people are afraid to ask questions to not show personal mistakes, or lack of knowledge. With Talla, our team feels protected in whatever questions they need to ask.
With Talla, it is very easy for my team to find the knowledge they need to immediately move forward with their solutions.
Talla is the equivalent of the person who knows everything in detail about a company.